Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Nov 11, 2018 - 13:41 UTC

Update

We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.

Posted Nov 11, 2018 - 13:13 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Nov 11, 2018 - 13:02 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Nov 11, 2018 - 12:48 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Nov 11, 2018 - 12:45 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Nov 11, 2018 - 12:32 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 11, 2018 - 12:20 UTC

This incident affected: Xero Platform and Settings.