Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused.
Within 24 hours we’ll update this page with a brief summary
Posted May 20, 2026 - 01:54 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Posted May 20, 2026 - 01:49 UTC
Investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Posted May 20, 2026 - 01:46 UTC
This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).