Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Incident Report for Xero

Resolved

ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

Posted Aug 30, 2026 - 22:39 UTC

Monitoring

The ATO has implemented a fix and we are currently monitoring the results.

Posted Aug 30, 2026 - 22:17 UTC

Identified

We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax.

This is our top priority and we will update you as soon as we can.

Posted Aug 30, 2026 - 20:21 UTC

This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).