Following this mornings release we've resolved the main underlying cause of the performance issues we've been experiencing since the AWS migration on 16/10/16.
We'll continue close monitoring
Posted Oct 25, 2016 - 23:00 UTC
Update
We completed a release this morning as planned. Initial monitoring has shown improvements to the performance issue we've experienced this week. We'll continue to monitor this closely throughout the day. It may still be necessary to make further tweaks.
Thanks again for your understanding during this time.
Posted Oct 25, 2016 - 20:04 UTC
Monitoring
We are currently releasing some changes that we hope will resolve the performance degradation we've been experiencing. Currently logged in users may be logged out during this process
Posted Oct 25, 2016 - 18:05 UTC
Update
We’re still on schedule for a release on Wednesday 26/10 at 07:00 NZDT.
Thanks for your patience.
Posted Oct 23, 2016 - 23:12 UTC
Identified
We’re continuing to test the fix for this performance issue. At this stage we’re planning a release at 07:00 NZDT on Wednesday morning, 26/10.
Unfortunately, when we make the release, anyone who is logged in will be logged out. You’ll be able to log straight back in though.
Once we’ve made the release we will closely monitor things for as long as necessary. It might be necessary to make further tweaks once we’ve made the release.
Again, thanks very much for your understanding.
Posted Oct 21, 2016 - 03:20 UTC
Update
We have identified the cause of the intermittent performance issues and are testing a fix. We need to perform extensive testing so this may take a few days.
You may have issues with uploading your documents, this is likely caused by the same issue.
Thanks for your continued patience.
Posted Oct 21, 2016 - 00:37 UTC
Update
At around 14.30 this afternoon we also experienced further website issues which were unrelated. These have now been resolved. We're still tweaking things to ensure the setup is optimal .
We are still working on the underlying cause of the intermittent performance issues, the cause of which we believe we've identified.
Sorry for the inconvenience this issue is causing.
Posted Oct 20, 2016 - 03:47 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Apologies for the inconvenience this is causing you
Posted Oct 19, 2016 - 22:57 UTC
Update
We're continuing to investigate the performance issues with the highest priority.
Sorry for the inconvenience this issue is causing you.
Posted Oct 19, 2016 - 00:34 UTC
Investigating
Following this weekends migration to AWS, we are continuing to experience some issues related to page requests taking a long time to respond. You may have pages in the application which appear to freeze or go blank or white.
This issue is also resulting in slow response times with the API so your connected applications my not return data or may time out.
If your session freezes, you'll need to close your browser and clear your history cache and cookies to resume. Unfortunately you may experience this issue again until the underlying cause is resolved.
We'll update this page when further information becomes available.
Thanks for your continued understanding.