Customers are now able to access AU Tax and XPM without experiencing slow performance. We have resolved the problem which was related to network stability issues and required the system to be reconfigured so it remained stable during high traffic periods.
We apologise for any inconvenience this has caused.
Posted Nov 23, 2022 - 08:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2022 - 07:37 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 23, 2022 - 06:21 UTC
Investigating
We are aware that customers may be unable to access XPM and AU Tax. Our team is investigating this with urgency.
Status Last Reviewed: 6:21am UTC
Posted Nov 23, 2022 - 06:08 UTC
This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM), Xero Tax (AU)).