Global: Hubdoc - Performance and login
Incident Report for Xero
Resolved
Our team has resolved the issue impacting customers using Hubdoc. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Posted Jan 09, 2023 - 13:26 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:11 UTC
Posted Jan 09, 2023 - 13:11 UTC
Investigating
We are aware customers trying to login to Hubdoc are experiencing error messages or slow performance. Our team is investigating this with urgency.

Status Last Reviewed: 12:16 UST.
Posted Jan 09, 2023 - 12:16 UTC
This incident affected: Hubdoc.