Global: Hubdoc - Performance and login

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers using Hubdoc. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Jan 09, 2023 - 13:26 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:11 UTC

Posted Jan 09, 2023 - 13:11 UTC

Investigating

We are aware customers trying to login to Hubdoc are experiencing error messages or slow performance. Our team is investigating this with urgency.

Status Last Reviewed: 12:16 UST.

Posted Jan 09, 2023 - 12:16 UTC

This incident affected: Hubdoc.