Some areas of Xero are unresponsive

Incident Report for Xero

Resolved

Our Product Team have resolved the issue where some pages in Xero were inaccessible or not behaving normally.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted May 25, 2017 - 22:10 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted May 25, 2017 - 21:51 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted May 25, 2017 - 21:41 UTC

Update

We're currently working to get all pages of Xero fully functional for everyone.
Thanks for your continued patience.

Posted May 25, 2017 - 21:31 UTC

Identified

Our Product Team have identified the cause, and are working to restore your full functionality on all Xero pages.

Posted May 25, 2017 - 21:21 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted May 25, 2017 - 21:12 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted May 25, 2017 - 21:01 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted May 25, 2017 - 20:51 UTC

Investigating

We’re currently aware of an issue in Xero where some pages are unresponsive. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 25, 2017 - 20:41 UTC