Global: Invoicing - some customers cannot access invoicing

Incident Report for Xero

Resolved

Our team has resolved the issue impacting some customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Sep 30, 2024 - 22:34 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 9:46pm UTC

Posted Sep 30, 2024 - 21:31 UTC

Identified

We have identified what is preventing customers trying to access invoicing in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 9:03pm UTC

Posted Sep 30, 2024 - 21:04 UTC

This incident affected: Core Xero Products (Invoicing, Bills & Quotes).