CIS (Construction Industry Scheme) Services Unavailable - Errors Raising Invoices and Bills

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from raising Invoices and Bills in organisations with CIS (Construction Industry Scheme).

We're really sorry for any disruption and impact that this has had for our affected UK customers. Thanks for your patience. If you have any questions at all please let us know
Posted Jul 27, 2018 - 00:35 UTC

Update

We’re sorry this is causing you downtime. We very rarely have extended outages like this. Thank you for your support while we fix this issue.
Posted Jul 26, 2018 - 21:45 UTC

Update

We're continuing to work to get CIS (Construction Industry Scheme) service back up for everyone. Thanks for your continued patience.
Posted Jul 26, 2018 - 16:59 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 26, 2018 - 15:58 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.
Posted Jul 26, 2018 - 15:24 UTC

Update

We’re sorry this is causing you downtime. Thank you for your patience while we fix this issue.
Posted Jul 26, 2018 - 14:58 UTC

Update

We are closer to sorting this out, we apologise for the inconvenience that this is causing.
Posted Jul 26, 2018 - 14:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 26, 2018 - 14:38 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.
Posted Jul 26, 2018 - 14:28 UTC

Update

We're currently working to get CIS (Construction Industry Scheme) service back up for everyone. Thanks for your continued patience.
Posted Jul 26, 2018 - 14:17 UTC

Identified

Our Product Team have identified the cause, and are working to restore the CIS (Construction Industry Scheme) service as soon as possible.
Posted Jul 26, 2018 - 14:05 UTC

Investigating

We are currently investigating this issue.
Posted Jul 26, 2018 - 14:00 UTC
This incident affected: Xero Platform and Settings.