Our team has resolved the issue that was causing emails sent from Xero to be delayed. This was due to a prior release which was resolved by rolling back the change. We apologise for any inconvenience this has caused.
Posted Feb 01, 2023 - 04:47 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 4:34am UTC
Posted Feb 01, 2023 - 04:35 UTC
Identified
We have identified what is causing delays in emails being sent from Xero
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 4:26am UTC
Posted Feb 01, 2023 - 04:27 UTC
Investigating
We are aware customers trying to send emails from Xero are currently experiencing a delay in receiving emails. This includes the multi-factor authentication (MFA) verification code sent to your backup email address when you login.
Our team is investigating this with urgency.
Status Last Reviewed: 4:14am UTC
Posted Feb 01, 2023 - 04:17 UTC
This incident affected: Xero Platform and Settings.