We have an interim solution in place for the API issue we've been experiencing. Xero's API is now operational, however please be aware that our API Partners using our ecosystem applications, and our Practice applications: Xero Practice Manager, WorkflowMax, Workpapers, and Tax may experience some degraded performance or slowness. Importing tax data for NZ Tax and AU Tax clients isn't currently working and will produce error messages. Our teams are continuing to work on a final resolution that sees our API and Practice tools up and running at full expected performance levels. Thanks again for your patience while we continue to resolve these issues. We are very sorry for any inconvenience this has caused.
Posted Aug 21, 2016 - 07:43 UTC
Update
We still have our teams working hard to resolve the issue we have with our API. Our Xero Practice Manager, Workpapers, and Tax applications are back up and running, however there are some components of these applications that won’t be working until we resolve the API issue. This means for all Xero Practice Manager, Workpapers, and Tax users, you won’t be able to approve and export invoices, payments made to invoices in Xero will not be imported, and you will not be able to receipt purchase orders or make updates to client data.
We’d recommend that you don’t approve invoices or receipt purchase orders until the API is operational.
For WorkflowMax Premium and XPM customers, your invoices won’t import overnight until the issue is resolved.
For NZ and AU tax users, you won’t be able to perform any tax data imports or for AU customers, export payroll to Xero.
We will have the API up and running as soon as we can, and are really sorry for any inconvenience we’ve caused. We will post the next update on this page at 5pm New Zealand time, unless we have resolved the issue before then. Please continue to check this page for further updates.
Posted Aug 21, 2016 - 02:29 UTC
Update
Xero is back up and running after our migration today. We have an outstanding issue with our API which means that our ecosystem partners won’t be able to connect to Xero right now. This also means that Xero Practice Manager, Workpapers, and Tax won't be up and running as they also use our API. The team are working hard to resolve this issue, and will have the API up and running as soon as we can. We will continue to post updates here, so if you use our our Practice tools or add-on partner apps, please check back here for updates.
Posted Aug 20, 2016 - 23:20 UTC
Update
The migration is taking a little longer than expected. We’re working hard to get you up and running again, and our current ETA for having you back online is 11:45am New Zealand time. Please check back here for further updates.
Posted Aug 20, 2016 - 22:01 UTC
Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 20, 2016 - 18:02 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 20, 2016 - 18:01 UTC
Scheduled
There will be a scheduled outage of up to 4 hours of WorkflowMax / Practice Manager, Workpapers and Tax on August 21 (NZT). This is part of our ongoing migration to AWS.
We will post any further updates on this status page.