AU: AU tax - Some customers are unable to open returns

Incident Report for Xero

Resolved

Our team has resolved the issue customers experienced when they tried to access tax returns. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Aug 10, 2023 - 21:53 UTC

Investigating

We are aware Australian customers trying to open tax returns in AU tax are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 9:09pm UTC

Posted Aug 10, 2023 - 21:10 UTC

This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).