Global: XPM - customers receiving 'Sorry, something went wrong' error

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers ability to access XPM. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary

Posted Oct 01, 2023 - 06:06 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 5:54am UTC

Posted Oct 01, 2023 - 05:54 UTC

Identified

We have identified what is causing customers to be unable to XPM.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 5:37am UTC

Posted Oct 01, 2023 - 01:54 UTC

Investigating

We are aware customers are receiving an error message when trying to access XPM. Our team is investigating this with urgency.

Status Last Reviewed: 1:36am UTC

Posted Oct 01, 2023 - 01:37 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub).