NZ: XPM - Customers experiencing errors in XPM

Incident Report for Xero

Resolved

Our team has resolved the issue causing customers to receive error messages in XPM. This was caused by a recent change, that was reverted to resolve the issue. We apologise for any inconvenience this has caused.
Posted Feb 27, 2024 - 20:42 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 8:15 pm UTC
Posted Feb 27, 2024 - 20:15 UTC

Identified

We have identified what is causing some customers to receive error messages in different areas of XPM.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 8:01 pm UTC
Posted Feb 27, 2024 - 20:02 UTC

Investigating

We are aware that some customers may be receiving error messages in different areas of XPM. Our team is investigating this with urgency.

Status Last Reviewed: 7:21 pm UTC
Posted Feb 27, 2024 - 19:22 UTC
This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).