Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused.
A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again
Posted Oct 15, 2026 - 06:19 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Posted Oct 15, 2026 - 06:10 UTC
Investigating
We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Posted Oct 15, 2026 - 05:43 UTC
This incident affected: Xero Platform and Settings.