Users are receiving intermittent timeout errors when making changes to a payrun

Incident Report for Xero

Resolved

This incident has been resolved.
Posted Oct 06, 2020 - 07:21 UTC

Monitoring

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Oct 06, 2020 - 05:13 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to make changes to Pay Runs as soon as possible.
Posted Oct 06, 2020 - 04:16 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Oct 06, 2020 - 03:35 UTC

Investigating

We’re currently aware of an issue where users are receiving a timeout error when making changes to a payrun. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted Oct 06, 2020 - 03:12 UTC
This incident affected: Xero Platform and Settings.