Users are unable to access Reports from the Accounting menu

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from being able to access Reports from the Accounting menu.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Nov 18, 2020 - 02:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2020 - 02:15 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

In the meantime, you can access the Reports Centre through this link: https://reporting.xero.com/

Posted Nov 18, 2020 - 01:45 UTC

Investigating

We’re currently aware of an issue preventing users from accessing Reports from the Accounting menu. Our Product Team is investigating this with urgency.

In the meantime, you can access the Reports Centre through this link: https://reporting.xero.com/

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 18, 2020 - 01:15 UTC

This incident affected: Xero Platform and Settings.