Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused.

This related to a network connectivity issue and our team has restored service.
Posted Oct 14, 2026 - 04:33 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.
Posted Oct 14, 2026 - 04:14 UTC

Investigating

We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
Posted Oct 14, 2026 - 04:08 UTC
This incident affected: Xero Platform and Settings and Core Xero Products (Invoicing, Bills & Quotes, Contacts).