Our Product Team have resolved the performance issue that was experienced in Xero HQ.
Please let us know if you still have any issues with this, and we’ll investigate further.
Posted Dec 11, 2017 - 22:34 UTC
Update
Our Product team have now restored access to Workpapers. We're still working on resolving the performance issue in Xero HQ. In the meantime to access Xero, please go to My.Xero.Com.
Posted Dec 11, 2017 - 22:07 UTC
Update
We're still working on resolving performance issues for the affected users in Xero HQ and Workpapers.
Apologies for the inconvenience this is causing you.
Posted Dec 11, 2017 - 21:32 UTC
Update
We're still working on resolving performance issues for the affected users. Apologies for the inconvenience this is causing you.
Posted Dec 11, 2017 - 20:43 UTC
Update
We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Posted Dec 11, 2017 - 20:15 UTC
Update
We’re closer to improving performance for the affected users in Xero HQ, sorry for the disruption this is causing you.
Posted Dec 11, 2017 - 19:49 UTC
Update
We're still working on improving performance for the affected users. Thanks for your continued patience.
Posted Dec 11, 2017 - 19:34 UTC
Identified
Our Product Team have identified the cause, and are working to improve performance for the affected users as soon as possible.
Posted Dec 11, 2017 - 19:16 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Dec 11, 2017 - 19:10 UTC
Investigating
We’re currently aware of an issue where some users are experiencing a degraded performance in Xero HQ
Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.