Some users are unable to access Xero
Incident Report for Xero
Resolved
Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted 28 days ago. Nov 16, 2018 - 17:28 NZDT
Update
We're currently working to get the affected users back up and running. Thanks for your continued patience.
Posted 28 days ago. Nov 16, 2018 - 16:56 NZDT
Identified
Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Posted 28 days ago. Nov 16, 2018 - 16:34 NZDT
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted 28 days ago. Nov 16, 2018 - 16:15 NZDT
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted 28 days ago. Nov 16, 2018 - 16:04 NZDT
Update
We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted 28 days ago. Nov 16, 2018 - 15:54 NZDT
Investigating
We are currently investigating this issue.
Posted 28 days ago. Nov 16, 2018 - 15:52 NZDT
This incident affected: Xero.