Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.

Posted Nov 13, 2025 - 20:36 UTC

We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.

Posted Nov 13, 2025 - 20:12 UTC

Our team has implemented a fix and we are currently monitoring the results.

Posted Nov 13, 2025 - 19:23 UTC

We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.

Posted Nov 13, 2025 - 18:43 UTC

This incident affected: Xero Mobile Apps (Xero Accounting Mobile App).