Some users may experience issues with login and performance in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Jun 21, 2018 - 21:59 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted Jun 21, 2018 - 21:53 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jun 21, 2018 - 21:43 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jun 21, 2018 - 21:26 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jun 21, 2018 - 21:13 UTC

Update

We’re currently aware of an issue preventing users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jun 21, 2018 - 21:04 UTC

Investigating

We are currently investigating this issue.

Posted Jun 21, 2018 - 21:02 UTC

This incident affected: Xero Platform and Settings.