Some users are a seeing error 500 when accessing invoicing

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Jul 23, 2020 - 22:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 23, 2020 - 21:44 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jul 23, 2020 - 20:56 UTC

Identified

Our Product Team are doing everything they can to restore invoicing access. Thanks for your patience.

Posted Jul 23, 2020 - 20:32 UTC

Investigating

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 23, 2020 - 20:10 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access invoicing as soon as possible.

Posted Jul 23, 2020 - 19:57 UTC

Investigating

We’re currently aware of an issue preventing users from acessing invoicing. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jul 23, 2020 - 19:40 UTC

This incident affected: Xero Platform and Settings.