We released an update to fix some reporting issues earlier this afternoon - unfortunately this has had an adverse effect on exporting reports, so we've reversed this and exporting reports is now back to normal.
We apologise for any impact this may have had.
Posted Jan 19, 2017 - 02:18 UTC
Update
We’re sorry about the frustration this may be causing you. We very rarely have extended incidents like this. Thank you for your support while we fix this for you.
Posted Jan 19, 2017 - 01:56 UTC
Update
We’re closer to giving affected users the ability to export Reports again, sorry for the disruption this is causing you.
Posted Jan 19, 2017 - 01:42 UTC
Update
We're currently working to resolve the issue with exporting reports. Thanks for your continued patience.
Posted Jan 19, 2017 - 01:26 UTC
Identified
Our Product Team have identified the cause, and are working to restore the ability to export Reports.
Posted Jan 19, 2017 - 01:14 UTC
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Jan 19, 2017 - 00:58 UTC
Update
Our Product Team are doing everything they can to restore export functionality for reports. Thanks for your patience.
Posted Jan 19, 2017 - 00:48 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Jan 19, 2017 - 00:37 UTC
Investigating
We’re currently aware of an issue exporting some Reports in Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.