Some Users are currently unable to access Payroll

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from accessing Payroll.

Please let us know if you still have any issues accessing Payroll, and we’ll investigate further.

Posted Apr 09, 2019 - 15:58 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Apr 09, 2019 - 15:48 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Apr 09, 2019 - 15:30 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access Payroll as soon as possible.

Posted Apr 09, 2019 - 15:20 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Apr 09, 2019 - 15:05 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Apr 09, 2019 - 14:51 UTC

Update

Our Product Team are doing everything they can to let you back into Payroll. Thanks for your patience.

Posted Apr 09, 2019 - 14:41 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Apr 09, 2019 - 14:26 UTC

Update

We’re currently aware of an issue preventing users from accessing Payroll across all regions. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Apr 09, 2019 - 14:16 UTC

Investigating

We are currently investigating this issue.

Posted Apr 09, 2019 - 14:14 UTC

This incident affected: Xero Platform and Settings.