Some users seeing errors when accessing Report in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing Reports in Xero.

If you're still having trouble accessing Reports, please clear your browser's Cookies and Cache.

If this doesn't solve it for you, please reach out to us and we’ll investigate further.

Posted Sep 06, 2019 - 01:19 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Sep 06, 2019 - 01:10 UTC

Update

Our Product Team are doing everything they can to let you access Reports. Thanks for your patience.

Posted Sep 06, 2019 - 00:59 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Sep 06, 2019 - 00:49 UTC

Investigating

We’re currently aware of an issue preventing users from accessing Reports in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 06, 2019 - 00:38 UTC

This incident affected: Xero Platform and Settings.