NZ IR system is currently unavailable

Incident Report for Xero

Resolved

NZ Inland Revenue (IR) has advised that this issue has been resolved. You may need to re-authenticate to send information from Xero successfully.

Please let us know if you have any further issues.
Posted Oct 21, 2020 - 00:35 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2020 - 05:56 UTC

Update

NZ Inland Revenue (IR) has advised the stability of their services have improved this afternoon.

Xero will continue to monitor the performance of these connections overnight NZT.
Posted Oct 20, 2020 - 05:53 UTC

Monitoring

NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Posted Oct 20, 2020 - 04:17 UTC

Update

NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Posted Oct 20, 2020 - 04:00 UTC

Update

Thanks for your patience - NZ Inland Revenue (IR) is continuing to investigate this issue
Posted Oct 20, 2020 - 02:56 UTC

Update

NZ Inland Revenue (IR) is continuing to investigate this issue. We’ll update you as soon as we have more information.
Posted Oct 20, 2020 - 01:48 UTC

Update

Just to let you know that IR is still working to resolve this - we’ll update you as soon as we have more information.
Posted Oct 20, 2020 - 00:32 UTC

Investigating

NZ Inland Revenue (IR) has let us know that their myIR and Gateway Services are currently unavailable for customers.

Xero users may currently be experiencing issues connecting to IR in Xero Payroll, GST and Tax.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news from IR.
Posted Oct 19, 2020 - 23:37 UTC
This incident affected: Xero Platform and Settings.