Our team has resolved the issue impacting global customers experiencing slownes and errors in Xero Practice Manager. We apologise for any inconvenience this has caused.
Our technical team identified this was caused by poor network connectivity and has restored service.
Posted Aug 05, 2024 - 00:36 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 12:12am UTC
Posted Aug 05, 2024 - 00:12 UTC
Identified
We have identified what is impacting global customers trying to navigate in Xero Practice Manager.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 12:04am UTC
Posted Aug 05, 2024 - 00:04 UTC
Update
We are continuing to investigate this issue with urgency.
Status Last Reviewed: 11:44pm UTC
Posted Aug 04, 2024 - 23:45 UTC
Investigating
We are aware some customers trying to navigate in Practice Manager are experiencing an error or loading page. Our team is investigating this with urgency.
Status Last Reviewed: 11.32pm UTC
Posted Aug 04, 2024 - 23:16 UTC
This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).