Global: WorkflowMax - customers may be receiving error messages

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access WorkflowMax. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Jun 27, 2023 - 03:57 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 3:32am UTC

Posted Jun 27, 2023 - 03:32 UTC

Identified

We have identified what is causing customers who are trying to access WorkflowMax and experiencing errors

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 2:52am UTC

Posted Jun 27, 2023 - 01:53 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:02 pm UTC

Posted Jun 26, 2023 - 23:02 UTC

Investigating

We are aware customers accessing WorkflowMax may be experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 10:50pm UTC

Posted Jun 26, 2023 - 22:51 UTC