Our team has resolved the issue impacting customers accessing GST & Sales Tax reports. This was caused by a recent change and was reverted to resolve the problem. We apologise for any inconvenience this has caused.
Posted Jun 15, 2023 - 04:01 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 3:49 am UTC
Posted Jun 15, 2023 - 03:50 UTC
Identified
We have identified what is impacting customers ability to access GST reports in Xero
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 3:46 am UTC
Posted Jun 15, 2023 - 03:46 UTC
Update
We are continuing to investigate this issue.
Posted Jun 15, 2023 - 03:08 UTC
Investigating
We are aware Singapore customers trying to load the GST F5 report are currently experiencing issues. Our team is investigating this with urgency.
Status Last Reviewed: 2:44 am UTC
Posted Jun 15, 2023 - 02:44 UTC
This incident affected: Asia - Regional Products (Tax Reporting - Singapore GST) and Canada - Regional Products (Tax Reporting - Canadian GST & HST).