Global: Fixed Assets - Some customers experiencing errors when accessing

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers accessing Fixed Assets in Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Mar 31, 2024 - 09:06 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 7:19 PM UTC

Posted Mar 31, 2024 - 07:18 UTC

Identified

We have identified what is preventing some customers trying to access Fixed Assets in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 5:57 AM UTC

Posted Mar 31, 2024 - 05:30 UTC

Investigating

We are aware some customers trying to access Fixed Assets in Xero are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 4:56 AM UTC

Posted Mar 31, 2024 - 02:56 UTC

This incident affected: Core Xero Products (Fixed Assets).