Some users are experiencing slowness and errors in Hubdoc

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Sep 27, 2021 - 12:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2021 - 12:15 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Sep 27, 2021 - 11:51 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Sep 27, 2021 - 11:27 UTC

Update

Our Product Team are doing everything they can to get you back online with Hubdoc. Thanks for your patience.

Posted Sep 27, 2021 - 10:42 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Sep 27, 2021 - 10:13 UTC

Investigating

We’re currently aware of an issue causing some users to experience slowness and errors in Hubdoc. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 27, 2021 - 09:09 UTC

This incident affected: Hubdoc.