We've now cleared the backlog that caused delays when sending emails from AU, UK and US Payroll.
If you continue to experience delays when sending emails from Payroll, please let us know and we'll investigate further.
Please accept our apologies for any inconvenience this issue caused.
Posted Jul 06, 2017 - 22:06 UTC
Update
We're still working on clearing the backlog of Payroll emails. We can confirm that though the issue has been ongoing for longer than 24 hours, emails are taking less time than this to be sent. Please don't attempt to resend these as your employees will receive the emails multiple times.
Thanks for your continued patience. We'll let you know as soon as we have any further updates.
Posted Jul 05, 2017 - 06:50 UTC
Identified
We're aware of a delay with processing Payroll emails right now, and we're working on clearing this. We expect these emails to be cleared within the next 24 hours, but will update you if we have any further news. This affects US, UK and AU Payroll.
If your employees haven't yet received their Payslips and or Payment Summaries (AU only) from Xero, we recommend that you don't send them again as they'll receive multiple emails once we've worked through the backlog.
Apologies for any inconvenience this email delay has caused you.