Our Product Team have resolved the issue that was causing some users to be logged out.
Please let us know if you still have any issues, and we’ll investigate further.
Posted Dec 19, 2016 - 03:44 UTC
Update
Users are able to log in, but some users will be logged out when accessing certain areas of Xero.
Posted Dec 19, 2016 - 03:39 UTC
Update
The team are still working urgently to resolve this. As soon as we have any further updates we'll let you know.
Thank you for your continued patience. We apologise for the inconvenience this is causing.
Posted Dec 19, 2016 - 02:39 UTC
Identified
We're still working urgently to resolve this and we'll let you know as soon as we have any further updates.
Posted Dec 19, 2016 - 02:13 UTC
Update
We’re getting closer to fixing the issue - apologies for the disruption this is causing you.
Posted Dec 19, 2016 - 01:42 UTC
Update
Our Product Team have identified the cause, and are working to fix the issue as soon as possible. Thanks for your continued patience.
Posted Dec 19, 2016 - 01:14 UTC
Update
Our Product Team are doing everything they can to resolve the issue that's causing some users to be logged out spontaneously. Thanks for your patience.
Posted Dec 19, 2016 - 00:58 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Dec 19, 2016 - 00:49 UTC
Investigating
We’re currently aware of an issue that is causing some users to be logged out of Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.