Some users experiencing errors with Bank Feed connections and viewing the Dashboard

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Jul 21, 2021 - 14:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2021 - 13:58 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 21, 2021 - 13:50 UTC

Update

We’re sorry this is causing you downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.

Posted Jul 21, 2021 - 13:02 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jul 21, 2021 - 12:37 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jul 21, 2021 - 11:59 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 21, 2021 - 11:26 UTC

Investigating

We’re currently aware of an issue preventing users from accessing Bank Feeds and the Dashboard. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jul 21, 2021 - 10:54 UTC

This incident affected: Xero Platform and Settings.