Global: XPM - Customers are unable to create a job

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to create a job in XPM. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Nov 23, 2023 - 23:07 UTC

Identified

We have identified what is preventing XPM customers trying to create or access a job.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 9:52pm UTC

Posted Nov 23, 2023 - 21:52 UTC

Investigating

We are aware customers trying to create a job in XPM are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 9:14pm UTC

Posted Nov 23, 2023 - 20:08 UTC

This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).