Our Product Team have resolved the issue that was preventing users from accessing certain pages in Xero.
Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted Nov 01, 2016 - 22:01 UTC
Update
We’re closer to getting you back on Xero, sorry for the disruption this is causing.
Posted Nov 01, 2016 - 21:15 UTC
Update
We're still working to get everyone back up and running fully. Thanks for your continued patience.
Posted Nov 01, 2016 - 20:07 UTC
Identified
Our Product Team have identified the root cause of these issues, and are working to restore your access to all areas of Xero as soon as possible.
Posted Nov 01, 2016 - 19:16 UTC
Update
We're continuing to investigate this. Some of our users are now able to log in to Xero successfully, but are experiencing issues loading certain pages in Xero. We appreciate your patience as we look into this.
Posted Nov 01, 2016 - 18:40 UTC
Update
Apologies for the inconvenience this is causing you. We are still urgently looking into this and will let you know as soon as we have any further updates.
Posted Nov 01, 2016 - 18:17 UTC
Update
We’re sorry about the frustration this may be causing you. Thank you for your support while we fix this for you.
Posted Nov 01, 2016 - 18:05 UTC
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Nov 01, 2016 - 17:54 UTC
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted Nov 01, 2016 - 17:41 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Nov 01, 2016 - 17:32 UTC
Investigating
We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.