AU: Tax - Some customers are receiving an error when attempting to access BAS and Annual Tax in Xero

Incident Report for Xero

Resolved

Our team has resolved the issue impacting AU customers trying to access AU Tax and BAS. We apologise for any inconvenience this has caused.

Posted Jul 29, 2025 - 07:09 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 7.03am UTC

Posted Jul 29, 2025 - 06:39 UTC

Investigating

We are aware some AU customers trying to access BAS and AU tax are receiving errors. Our team is investigating this with urgency.

Status Last Reviewed: 6.14am UTC

Posted Jul 29, 2025 - 05:32 UTC

This incident affected: Australia - Regional Products (Tax Reporting - BAS, TPAR) and Xero Partner Products & Tools (Xero Tax (AU)).