Intermittent login issues for some users

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Jun 14, 2018 - 00:45 UTC

Update

We're currently aware of an intermittent issue preventing some users from logging in and accessing Xero.

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jun 14, 2018 - 00:23 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jun 14, 2018 - 00:08 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jun 13, 2018 - 23:51 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jun 13, 2018 - 23:36 UTC

This incident affected: Xero Platform and Settings and Xero Partner Products & Tools (Workpapers, Xero Practice Manager (XPM), Xero HQ, Xero Tax (AU)).