Contacts - Unavailable for some customers in Xero

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access Contacts in Xero.

This was related to a server performance issue which our product team identified and resolved. We apologise for any inconvenience this has caused.

Posted Oct 06, 2022 - 05:28 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 5:09 AM UTC

Posted Oct 06, 2022 - 05:10 UTC

Investigating

We are aware of some customers trying to access Contacts in Xero are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 4:28 AM UTC

Posted Oct 06, 2022 - 04:29 UTC

This incident affected: Core Xero Products (Contacts).