Global: Login - some customers may be experiencing issues when logging into Xero

Incident Report for Xero

Resolved

Our team has resolved the issue preventing customers trying to log in to Xero. We apologise for any inconvenience this has caused.

This was due to a bug related to SSO which prevented newly created users from signing in.

Posted May 08, 2025 - 19:58 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6.42pm

Posted May 08, 2025 - 19:42 UTC

Identified

We have identified what is preventing some customers trying to log in to Xero. We are working to release a fix for this issue.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 7.36pm

Posted May 08, 2025 - 18:38 UTC

Investigating

We are aware some customers are experiencing issues when logging into Xero. Our team is investigating this with urgency.

Status Last Reviewed: 6.19pm

Posted May 08, 2025 - 18:20 UTC

This incident affected: Xero Platform and Settings.