Some users are experiencing issues accessing Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Feb 18, 2019 - 00:15 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Feb 17, 2019 - 23:43 UTC

Update

We are continuing to investigate this issue.

Posted Feb 17, 2019 - 23:43 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Feb 17, 2019 - 23:34 UTC

Update

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Feb 17, 2019 - 23:23 UTC

Investigating

We are currently investigating this issue.

Posted Feb 17, 2019 - 23:21 UTC

This incident affected: Xero Platform and Settings.