Some users are unable to access reports in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from being unable to access reports in Xero.

If you're still unable to access reports, please clear your browser's cache and cookies; otherwise, let us know and we’ll investigate further.

Posted Mar 12, 2018 - 21:03 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Mar 12, 2018 - 20:34 UTC

Identified

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

In the meantime, users are reporting that clearing browser cookies and cache is resolving the issue.

Posted Mar 12, 2018 - 20:02 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing reports in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Mar 12, 2018 - 19:52 UTC