Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero. Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted Sep 12, 2016 - 03:39 UTC
Update
We're continuing to investigate the issue with urgency. Thanks again for your patience while we look into this.
Posted Sep 12, 2016 - 03:24 UTC
Update
We’re sorry about the frustration this may be causing you. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Posted Sep 12, 2016 - 03:12 UTC
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Sep 12, 2016 - 03:02 UTC
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted Sep 12, 2016 - 02:51 UTC
Update
Just to let you know that we’re still working on this. This is also affecting some users while working in Xero. We’ll update you as soon as we have more information.
Posted Sep 12, 2016 - 02:42 UTC
Investigating
We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.