We have identified the underlying issue that has been causing disruption to customers accessing Xero. This was related to a platform certificate issue at approximately 2pm UTC (3am NZT) which we have now resolved. We have implemented a fix and our service is recovering.
Posted Sep 30, 2021 - 21:10 UTC
The issue has been identified and a fix is being implemented.
Posted Sep 30, 2021 - 21:08 UTC
We apologise for the disruption this is causing and are working as hard as we can to resolve it.
Posted Sep 30, 2021 - 20:37 UTC
We are still working on fixing this issue. Please know that this continues to be our #1 priority. Thank you for understanding.
Posted Sep 30, 2021 - 20:03 UTC
Our Product Team is focused on resolving this issue. This continues to be our top priority, and we apologize for the disruption.
Posted Sep 30, 2021 - 19:18 UTC
We know this is frustrating, and we are doing everything we can to resolve this issue. Thank you for your continued patience.
Posted Sep 30, 2021 - 18:47 UTC
We acknowledge the disruption and inconvenience this issue is causing during a critical time of month. Please continue to bear with us as we work to resolve it. This is our top priority.
Posted Sep 30, 2021 - 18:15 UTC
Our Product Team is continuing to work on this issue with highest priority. We apologize for the disruption and thank you for your patience.
Posted Sep 30, 2021 - 17:45 UTC
We appreciate your patience during this critical time of month as we continue to work on this issue. We deeply apologize for the inconvenience.
Posted Sep 30, 2021 - 17:11 UTC
Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.
Posted Sep 30, 2021 - 16:40 UTC
We understand this is disrupting your day and we are sorry. Please bear with us as our teams work to investigate and solve this.
Posted Sep 30, 2021 - 16:07 UTC
We will continue to keep you updated as our teams work to solve this and we apologise for this inconvenience which we acknowledge is very frustrating.