Some users are experiencing slowness and errors in Payroll

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Jul 05, 2021 - 08:50 UTC

A fix has been implemented and we are monitoring the results.

Posted Jul 05, 2021 - 07:46 UTC

The issue has been identified and a fix is being implemented.

Posted Jul 05, 2021 - 07:30 UTC

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jul 05, 2021 - 06:51 UTC

Our Product Team are doing everything they can to let you use Payroll without an impact to performance. Thanks for your patience.

Posted Jul 05, 2021 - 05:35 UTC

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 05, 2021 - 04:49 UTC

Some users may be experiencing slowness and errors in Payroll, we are investigating and will post an update as soon as we have more information.

Posted Jul 05, 2021 - 04:10 UTC

This incident affected: Xero Platform and Settings.