Investigating Possible Issue

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Dec 06, 2020 - 01:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2020 - 01:46 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Dec 05, 2020 - 01:02 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Dec 04, 2020 - 22:57 UTC

Update

We're continuing to investigate issues for users experiencing slowness in Xero HQ.

Posted Dec 04, 2020 - 20:31 UTC

Update

Our Product Team is still looking into this issue with urgency. We will continue to post updates on the issue as we have more information.

Posted Dec 04, 2020 - 18:01 UTC

Update

We're continuing to investigate issues for users experiencing slowness in Xero HQ.

Posted Dec 04, 2020 - 16:05 UTC

Investigating

We're currently aware of an issue for users, experiencing slowness in Xero HQ. Our Product Team is currently looking into this.

Posted Dec 04, 2020 - 13:44 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 04, 2020 - 13:44 UTC

Update

We're currently aware of an issue for users, experiencing slowness in Xero HQ. Our Product Team is currently looking into this.

Posted Dec 04, 2020 - 13:43 UTC

Investigating

Some users may be experiencing errors in Xero, we are investigating and will post an update as soon as we have more information.

Posted Dec 04, 2020 - 10:04 UTC

This incident affected: Xero Partner Products & Tools (Xero HQ).