Users are experiencing performance issues in Payroll

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was causing poor performance in Payroll.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Nov 20, 2018 - 02:21 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Nov 20, 2018 - 01:55 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Nov 20, 2018 - 01:33 UTC

Update

We’re currently aware of an issue affecting the performance of Payroll for some of our users. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 20, 2018 - 01:18 UTC

Investigating

We are currently investigating this issue.

Posted Nov 20, 2018 - 01:16 UTC

This incident affected: Xero Platform and Settings.