Global: Xero - some customers may be experiencing errors in Xero

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused.

A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.

Posted May 05, 2026 - 21:41 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Posted May 05, 2026 - 21:19 UTC

Identified

We have identified what is impacting customers trying to navigate and use Xero

This is our top priority and we will update you as soon as we can.

Posted May 05, 2026 - 21:12 UTC

This incident affected: Xero Platform and Settings.