Customers can process Airwallex, Wise and NAB payments again. Our system experienced a network connectivity issue which caused some customers to be unable to process payments using these methods. This has been resolved, however you may need to reauthenticate your payment service if you continue to experience this issue.
We apologise for any inconvenience this has caused.
Posted Oct 18, 2022 - 02:32 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 18, 2022 - 01:55 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 18, 2022 - 01:53 UTC
Update
We are continuing to investigate this issue.
Posted Oct 18, 2022 - 01:52 UTC
Investigating
We are aware some customers trying to process payments via Airwallex, Wise and NAB may be unable to successfully process these payments. Our team is investigating this with urgency.
Status Last Reviewed: 1.56am UTC
Posted Oct 18, 2022 - 01:31 UTC
This incident affected: Core Xero Products (Invoicing, Bills & Quotes).